Terms of Service

Terms & Conditions

The terms that govern your use of BoardLens services and platform

Last Updated: June 19, 2026

Welcome to BoardLens!

This is a contract between you (“you,” “your,” or “User”) and BoardLens, Inc. (together with its officers, directors, employees, agents, subsidiaries, and affiliates, “BoardLens,” “we,” or “us”). These Terms of Service (“Terms”) apply when you use or access our website, platform, applications, and any tools, features, products, or content provided by BoardLens (collectively, the “Services”).

By using or accessing the Services, you agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

Please read the “Disclaimers,” “Limitation of Liability,” and “Governing Law and Dispute Resolution” sections carefully — they affect your legal rights, including by requiring arbitration and waiving class actions (subject to your right to opt out).

Your Account and Content

1. Eligibility and Account Creation

You may use the Services only if you can form a binding contract with BoardLens and only in compliance with these Terms and applicable law. You must provide accurate, complete registration information, including your real name and email address.

2. Account Security

You are responsible for activity on your account. Keep your credentials secure and notify us immediately at contact@boardlens.ai if you suspect unauthorized access.

3. Uploaded Content

You may upload or share board-related content (“User Content” or “Board Materials”) such as documents, presentations, or commentary. You retain all ownership rights to your content. You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, process, and display your content solely to provide and maintain the Services for you (including generating AI outputs at your direction). This license ends when you delete the content or close your account, except for residual copies in backups retained for a limited period and content we must retain by law.

4. Content Confidentiality and AI

We treat Board Materials as confidential. We do not access, share, or use your uploaded content except to provide the Services, on your instruction, or as required by law. We use artificial intelligence to generate summaries and insights from your content; to do so we transmit content to trusted AI service providers who process it on our behalf. We do not use your content to build, train, or fine-tune our own models, and our AI service providers are contractually prohibited from using your content to train or improve their models. We use such providers under enterprise/commercial/API terms with zero- or limited-retention settings where available. Our handling of personal information in Board Materials is governed by our Data Processing Addendum (see “Data Protection” below).

5. Content Restrictions

You agree not to upload or share any content that you do not have the rights to use, or that violates applicable law or infringes the rights of others.

6. Account Suspension and Termination

We may suspend or terminate your access if you violate these Terms or applicable law, or to protect the Services or other users. You may stop using the Services at any time.

7. Data Return and Deletion

Upon termination or expiration of your subscription, you may export your Board Materials for a period of 30 days, after which we will delete or de-identify your Board Materials in accordance with our Data Processing Addendum and retention practices, except where retention is required by law.

8. Minimum Age

The Services are not intended for individuals under 18. By using the Services, you represent that you are at least 18 years old. If we learn that someone under 18 has created an account, we may remove that access.

9. Marketing Communications

By signing up to BoardLens, you agree to receive marketing communications from us and to be added to our newsletter, The AI Leadership Edge. These may include occasional product updates, insights, and offers. You can unsubscribe at any time using the link in any email or by contacting us at contact@boardlens.ai. This does not affect essential service and account-related messages, which we send as part of providing the Services.

10. Plan Limits and Fair Use

Each plan includes usage allowances, for example the number of boards, board cycles, files, pages, re-analyses, and seats, as described on our Pricing page. We may adjust these allowances from time to time with reasonable notice. If you reach an allowance, the relevant feature pauses until the next period, you upgrade, or we agree an arrangement with you; this does not delete or restrict access to what you have already created. On the free plan, analysis you have already generated remains readable even after you reach the plan's allowances.

Acceptable Use

You agree not to:

  • Reverse engineer, decompile, or copy any part of the Services, except as permitted by law;
  • Access or use another user’s account without permission;
  • Use the Services to build a competing product or service;
  • Share access credentials;
  • Upload or distribute harmful code, or probe, scan, or violate security or authentication measures;
  • Use the Services for any unlawful or unauthorized purpose, or in violation of applicable export control or sanctions laws.

We reserve the right to investigate and take appropriate action against any violation.

Service Availability and Support

We aim to provide reliable Services but cannot guarantee uninterrupted access. Scheduled maintenance, technical issues, or unforeseen outages may occur. You are responsible for ensuring your internet and hardware setup supports use of the Services.

Intellectual Property

BoardLens owns all right, title, and interest in and to the Services, including all underlying technology and content (excluding User Content). You may not copy, modify, distribute, or create derivative works based on our intellectual property without our permission. If you provide feedback or suggestions, we may use them without any obligation to you.

AI-Generated Content

The BoardLens platform may use artificial intelligence to generate summaries, insights, and other synthesized outputs from Board Materials (“AI-Generated Content”). These features are core to the Services.

AI-Generated Content is based on customer-provided inputs and is available only to authorized users within your organization. While we aim for accuracy and reliability, such outputs may be incomplete, inaccurate, or not suited to a particular context. You are responsible for reviewing and independently verifying any AI-Generated Content before relying on or acting on it. AI-Generated Content is not legal, financial, tax, investment, or professional advice. As described above, we do not use your data to train our own or third-party models, and any internal AI processing of your data remains private to your organization.

Copyright and DMCA Notice

BoardLens respects intellectual property rights and responds to clear notices of alleged copyright infringement under the Digital Millennium Copyright Act (DMCA).

Notice of infringement

If you believe material on the Services infringes your copyright, send a written notice to our Designated Copyright Agent (below) that includes the elements required by 17 U.S.C. § 512(c)(3):

  • A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
  • Identification of the copyrighted work claimed to have been infringed;
  • Identification of the material claimed to be infringing and information reasonably sufficient to let us locate it (for example, a URL);
  • Your contact information, including your address, telephone number, and email;
  • A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and
  • A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

Counter-notice

If your material was removed or disabled and you believe this was a mistake or misidentification, you may send a counter-notice to our Designated Agent that includes your signature; identification of the material and its location before removal; a statement, under penalty of perjury, that you have a good-faith belief the material was removed by mistake or misidentification; and your name, address, and telephone number, together with a statement that you consent to the jurisdiction of the federal court for your judicial district (or, if outside the United States, the District of Delaware) and will accept service of process from the complaining party. Unless the complaining party files an action seeking a court order, we may restore the removed material within 10–14 business days of receiving a valid counter-notice.

Repeat infringers

In appropriate circumstances, we will disable or terminate the accounts of users who are repeat infringers.

Designated Copyright Agent

Copyright Agent, BoardLens, Inc.
155 Water Street, Brooklyn, NY 11201
Email: contact@boardlens.ai

Third-Party Services

We may integrate third-party services (for example, for payment or identity verification). Use of those services is governed by their own terms and privacy policies. We are not responsible for their actions or content.

Fees, Payments, and Auto-Renewal

Some features require payment. You agree to pay all applicable fees, taxes, and charges. Paid Services and their prices will be clearly indicated at purchase.

Automatic renewal. Unless otherwise stated, subscriptions automatically renew at the end of each term (monthly or annual) at the then-current price, and we (or our payment processor) will charge your payment method on file. You may cancel auto-renewal at any time before the renewal date through your account settings or by contacting contact@boardlens.ai; cancellation takes effect at the end of the current term. Where required by law, we will send you a renewal reminder before charging you. We may change pricing with prior notice that takes effect on your next renewal. Payments are processed by third-party providers subject to their terms.

Refunds are issued at our sole discretion or where required by law.

Data Protection

If you upload personal information of individuals (for example, within Board Materials), our Data Processing Addendum (DPA) applies and is incorporated into these Terms, with BoardLens acting as your processor and you as the controller. The DPA includes the Standard Contractual Clauses for international transfers where applicable. For enterprise customers, the DPA forms part of our Master Services Agreement (MSA); a copy is available on request at contact@boardlens.ai.

Contact Us

If you have questions or concerns, contact us at:

BoardLens, Inc.
155 Water Street, Brooklyn, NY 11201
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